The front desk was receptive to our room change request but had to wait a couple of days as the resort was fully booked. We actually paid extra for that - 8500 canadian dollars for 2 people, 14 days (January 2012). This was not the ‘tropical garden view’ I was expecting. We have been to 25 resorts in various caribbean destinations and have loved all of them until now!! We'll start with the room infested with MOLD overlooking a service road. In exchange we would get coupons to purchase wine on the resort and other 'upgrades'. We found that there were many people on the resort who’s job was to recruit guests for the 90 minute meeting. On our first day, we spent an hour talking to someone that we thought was simply orienting us to the resort when she was actually trying to arrange a 90 minute meeting to discuss buying into secrets “unlimited” luxury. This was a particular concern because it turned out that the balcony – relatively speaking, was the only place on the resort without loud music playing and overcrowded with guests. This provided the sound of frequent trucks and service vehicles – as well as the exhaust smell that seemed to collect and linger in the thick humidity on our balcony. The view was slightly better, but still overlooking the service road. They did move us to a ‘non moldy’ room on the top floor. We'll start with the room infested with MOLD overlooking a service road. We have been to 25 resorts in various caribbean destinations and have loved all of them until now!!

Secrets royal beach punta cana thomson